Frequently Asked Questions

What if my package does not arrive on time?
Just give me a call or email me and I will track your package for you. Have your name, address and order number (just the last four digits) on hand when you call or just email the information to me at:
carina@nonchalantmom.com and I will track your package and contact you with the details.

What is your return/exchange policy?
You may return your item within 14 days from date of receipt for a complete refund (less shipping costs) to the same credit card on which it was purchased. You can also exchange your purchase or be issued a store credit up to 30 days after you received the original purchase. Holiday purchases can be exchanged until January 15 of the next year for exchange or credit only. All items must be returned in the original packaging with original receipt included. SALE items are FINAL sale, exchange or store credit only. If you have any questions, please email us at info@nonchalantmom.com. or call us 401-743-0171.

How do I make a return/exchange?
Return your purchase in the original exterior box, well-packed and insured for the full price of the
item. Include a copy of the invoice sent to you at the time of purchase and ship it to the following address:

nonchalant mom
2717A commodore perry hwy
wakefield, ri 02879

We do not accept returns after 30 days from receipt of purchase.

What forms of payment are accepted?
Visa, MasterCard and American Express.

What about international orders?
We do ship internationally, but our system doesn't like to process them very easily. So if you place your order we will contact you with shipping options via email, when you decide your shipping method we will add that amount to your order when we process your credit card. International orders are a lot of work so we ship only about twice a week. Don't hesitate to contact us with any questions about international shipping. If we do not hear back from you within 15 days we will ship your order via cheapest method and charge you as such.

Can I have my items gift wrapped?
Yes. Click on gifts and you will see an idea of how your gift will be wrapped. There is an added charge of $5.00 for any gift wrapping.

What is your shipping policy?
Orders placed by 12 Noon EST Monday through Friday (excluding holidays) will ship from our warehouse within 3-4 business days (usually quicker). Express shipments can be quoted for Next day, 2-day or 3-day shipping, the express costs quoted online are just a quote and at times there are additional costs, since we need to ship so quickly we can't always get a hold of you to let you know of the additional costs so you should know that express shipping can be more expensive. We do our best to ship out express packages same-day. All regular ground orders are not subject to these extra costs and what is quoted is the actual cost of shipping.

How are the Shipping Costs determined?
Shipping costs are based on the total order weight and size, also see above question for more information.

What are Multiple Ship-To Addresses?
Please contact me for any multiple shipping orders and I will do what I can to take care of all your shipping needs: carina@nonchalantmom.com

Out of Stock Policy?
If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail, and we will do our best to fulfill your order. If this is not satisfactory, we will give you a full refund.

Do I pay sales taxes on my purchases?
Rhode Island residents will have sales tax automatically added to their order. If Nonchalant Mom is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.

How do I report damaged shipments?
Please email: carina@nonchalantmom.com and we will process a claim and/or replacement. UPS usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. Nonchalant Mom MUST be informed within 7 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.

What about Privacy?

It is our policy to not sell or distribute any customer information under any circumstances. This includes our mailing list as well as your email information.
However, this site is hosted by Yahoo! Store. Yahoo hosts the store pages, ordering system and order data. Yahoo! Immediately collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! Also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! Uses this information.

How do you guarantee the security of my credit card information?
We use industry-standard SSL encryption

What is meant by “tips and information” on parenting?
These tips and information are only gleanings on natural parenting that have been picked up from
various friends, doctors, and other moms. It’s not easy to find information on natural parenting or
suggestions on easy natural remedies, but as a mom you have to go with your instincts and some things can be cured at home but your pediatrician should always be made aware of anything that you are trying with your children.